Booking & Cashing Out at Hair’s Talent
Hi returning clients and prospective clients! We wanted to take the time out to offer some information about booking. Currently we are booking roughly 6 months out.
Therefore, we advise that when you are in the salon for your appointment we should schedule your next appointment. This means we are doing everything within our power to accommodate all of your busy lives. When calling in for an appointment we are asking you all to help us and try and book at least 2-3 months before you would like to come in. Especially our GinaCurl, Thermal and Straight Variation Clients as these take up longer time slots and require more to accommodate.
Let’s talk about Deposits!
Clients, please understand that when we book a longer service we are requiring a deposit for this reason and this reason only. We are booking anywhere from 6-8 hours off for these services, therefore if a client were to cancel after booking one of these services we are not only losing an hour, we are losing 6-8 hours of work. We normally have a page and half of clients listed that are waiting for an earlier appointment. When a client calls the last minute we don’t have time to create happiness with a client listed on our wait list. Most of our clients are from out of state and don’t have time to schedule their travels within 7 days.
When we say you have to cancel 7+ Days we specify this so we have at least a week to try and move our book around to cover that canceled appointment spot. This is simply why we can not refund a deposit if it is canceled within one week. We DO NOT have enough time to try and rearrange our clients who are booked further out to the canceled spot.
Let’s now talk about Consultations.
Many prospective clients get excited about booking because they just want to call us and book without a Consultation or leave a Deposit before they book. We discourage this because we would hate for you to arrive only to find out you’re not a good candidate for one of our services. We want to be sure the process happens in a certain order so everyone’s T’s are crossed and I’s are dotted. We want to provide our clients with the best experience possible and this process effectively makes it happen. Also, we understand that so many of you want Gina’s expert advice, yet again we need a completed consultation to answer your questions. More times than not we run into going back and forth with clients questions and they are getting more and more specific. If the clients send in a completed consultation with their questions we can avoid the back and forth and give you a complete response the very first time.
Sending in a complete online consultation is a must or it will definitely delay the scheduling process.
And Finally Cashing Out Here at Hair’s Talent.
We have a brand new Point of Sale System. Clients always ask us what kind of payment we accept. We accept all major credit cards, mobile pay, and cash. If a client would like to leave a tip, the client now has the ability to leave it when checking out right on the Pin-Pad. Cash is always the preferred tip method because we always split the tip between stylists. Clients ask frequently about how much they should tip. It is recommended to tip the stylists between 15-25% of their total. Just like any other service you pay for gratuity usually flows in that area. The stylist at Hair’s Talent always appreciates a tip with a genuine smile in their heart.
We are crazy busy over here at Hair’s Talent and we always want to provide our current and prospective clients with as much information as possible so they feel prepared and aware of our methods. Hope you all are having a great day!