Our Policies

Refund Policy

Once you purchase the GinaCurl Certification Course, no refunds will be issued under any circumstances. Please review all course details and requirements carefully before completing your purchase.

Shipping or Delivery Policy

We ship products on Wednesdays, Thursdays, Fridays, using USPS. Delivery times vary based on the destination.

  • Processing Time: Please allow up to 3-5 days for processing if your order is placed on a non-shipment day.
  • Shipping Rates: Calculated based on the weight, size, and destination of the package.
  • Tracking: A tracking number will be provided once your order has been shipped.

Returns

Products can be returned under the following conditions:

  • The product must be unused, in its original packaging, and returned within 7 days of delivery.
  • Returns are accepted only for defective, damaged items or if the wrong item was shipped.

How to Initiate a Return:

  • Contact our customer service team at [email protected].
  • Provide your order number, details about the issue, and photos if applicable.
  • Once approved, you will receive instructions on how to return the item.

Note: Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.

Cancellation Policy

Cancellations are permitted under the following conditions:

  • Cancellations for the GinaCurl Certification Course must be requested within 24 hours of purchase.
  • To cancel, contact our support team at [email protected].

Note: Fees or partial charges may apply for late cancellations.

Missing Items Policy

If you do not receive your entire order, you must notify us on the day you receive your shipment. Claims made after this time will not be eligible for replacement.